After storm damage: stay off the roof, contain the water inside, photograph everything, tell your insurer, and call a roofer to make the roof safe. Keep receipts. Do not start permanent repairs until your insurer has what it needs.
The steps
- Stay off the roof. Wet tiles are slippery, and loose ones fall. Look from the ground.
- Contain water inside. Put buckets under drips and move furniture. If lights or fittings are wet, turn the power off at the board and call an electrician. Keep clear of a bulging ceiling, because it can come down.
- Photograph the damage. Take wide shots and close-ups, inside and out. Date them.
- Call your insurer. Ask what the policy covers and what they need from you. Most policies ask you to take reasonable steps to stop further damage.
- Call a roofer to make it safe. Temporary cover or securing loose items buys time. Keep every receipt.
- Book the permanent repair. Once the insurer confirms what it needs, repair the damage properly.
What storms damage
- Tiles and ridge caps blown off or cracked by flying debris.
- Flashings pulled loose at walls, vents and valleys.
- Gutters and downpipes torn away from brackets.
- Patio and metal sheets lifted or holed.
Talking to your insurer
We cannot tell you what your policy covers. We can give you photos of the damage and the repair, and a written price for the insurer. Ask the insurer whether they need to inspect before the permanent repair.
What to avoid
- Climbing on the roof to check.
- Accepting a quote from a door-knocker who turns up after the storm.
- Paying in full upfront for work you cannot yet see.
When you are ready, see our emergency roof repair page or call 0430 545 669.
A few more questions
Should I get a roofer before I call my insurer?
Call your insurer first for guidance, then arrange to make the roof safe. Keep photos and receipts of anything you do.
How do I stop water coming in tonight?
Contain it inside with buckets and towels, and move furniture. A roofer can cover the opening once it is safe.
Is a bulging ceiling dangerous?
It can be. Keep clear. Water weight can bring the plasterboard down.